FAQ
CONSUMER WARNING! – UNAUTHORIZED INTERNET RESELLERS
Online Epionce purchases should only be made through these authorized internet resellers including: epionce.com, amazon.com/epionce, dermstore.com, lovelyskin.com, skinstore.com, beautifiedyou.com and select physician partner websites. Any other internet resellers may not be authorized. Episciences, Inc. cannot vouch for the authenticity or condition of the products sold through unauthorized internet resellers and does not take responsibility for purchaser dissatisfaction.
Episciences, Inc. is the exclusive manufacturer and distributor of the Epionce products.
Our business hours are 8:00 am to 5:00 pm MST Monday – Friday. The Episciences, Inc. facility is not open to the public. For inquiries, please call 1.866.EPIONCE, email info@epionce.com or submit your query through the form on the “Contact Us” page.
Episciences, Inc. will be closed on the following days in 2024:
Monday, January 1 – New Year’s Day
Monday, January 15 – Martin Luther King, Jr. Day
Monday, February 19 – President’s Day
Monday, May 27 – Memorial Day
Thursday, July 4 – Independence Day
Monday, September 2 – Labor Day
Monday, November 11 – Veterans Day
Thursday, November 28 – Thanksgiving Day
Friday, November 29 – Day after Thanksgiving
Tuesday, December 24– Christmas Eve
Wednesday, December 25 – Christmas Day
Click on the “Epionce Near You” link at the top of any page on the website. Alternately, learn more about why Epionce is a professionally dispensed product line through the “Why a Skin Care Professional” at the top of any page on the website.
If you connect with an Epionce Professional during the Shop Epionce experience, then you will become a Preferred Shopper. A Preferred Shopper receives FREE ground shipping as well as free samples. Connect with an Epionce Professional Near You or type in the code of your Professional while setting up your account. This code will be saved and will apply savings to all future purchases.
Because Epionce is a professionally dispensed product line, we strongly encourage contacting your nearest Epionce Professional for additional product information or usage instructions that can be tailored specifically to your individual skin concerns and needs.
Please download the form here, or contact us at returns@epionce.com for any additional questions.
Please read our policy on Returns here.
Please log-in under “Login”, found at the top of any page. Tracking information for your order will be available to you.
Please call 1 (866) EPIONCE or complete the Contact Us form. If you have a specific product or usage question, please contact your Epionce Professional.
Please log-in under “Login.” You will be able to change your information in the Profile section.
Please log-in under “Login.” You will be able to change the code in the “My Professional” section of your account dashboard.
Due to agreements with international partners, Epionce product will not be shipping outside of the United States. For information about international purchasing, please click on the appropriate country flag icon/graphic on the homepage and most pages throughout the site in order to be directed to the website for your region. Contact information is available on those websites for Epionce distribution locations in those regions. Additionally, the shopping cart on epionce.com does not accept international credit cards.
Our goal is to connect consumers with Epionce Professionals in their area. Therefore, we recommend that Guest Shoppers only shop with the “Guest” code one time. Please utilize the geolocator to connect with an Epionce Professional near you. You can contact the referred Epionce Professional for questions regarding personalized product questions.
Episciences, Inc. does not use animal testing for any of our skin care products, either directly or indirectly. We test our finished formulations only on human testers – on select individuals from Dr. Thornfeldt’s practice, the Episciences corporate office or in independent clinical studies by professional research organizations.
Many of the Renewal Facial products use airless packaging. This means that the bottle was designed to pull the product from the bottom up, allowing for all the product to be dispensed. There is not a straw in airless packaging. If the bottle does not pump out product, it is usually because of a small air bubble. The bottle will need to be re-primed. In order for the pump to start dispensing product again, very slowly push the pump down multiple times. It may take 20 or more pumps to re-prime the bottle, but it will start pumping again. Please do not try to unscrew the pump as this will allow air into the container and it may take longer to re-prime.